About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world - and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.What you will do:Together with the Chef Concierge, ensure the smooth daily operation of the Concierge departmentDemonstrate a strong leadership presence for our guests and employeesResolve guest concerns and complaints promptly and effectively, demonstrating empathy and problem-solving skillsFoster positive relationships with guests, anticipating their needs, and providing a level of service that reflects our commitment to luxury hospitalityLead, inspire and develop your dedicated concierge teamArrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organisational skillsServe as a knowledgeable resource on local attractions, events, and points of interestMaintain accurate records, logs, and reports, ensuring that all information is documented meticulouslyAssist in creating rosters, managing labour costs and expensesStay updated on industry trends, local events, and new attractions to enhance guest experiencesWhat you will bring:Proven experience as a Concierge leader, preferably within a large hotel that delivers five star qualityThe ability to build and maintain strong relationships with people at all levels and across all areas of the Hotel, including with external vendorsA passion for providing a memorable guest experienceExcellent communication and interpersonal skills, with a warm and friendly demeanorStrong organisational skills, attention to detail, and the ability to multitask effectivelyKnowledge of local attractions, restaurants, and entertainment optionsProficiency in using property management systems and other relevant softwareDemonstrated problem-solving skills and the ability to handle guest concerns with professionalism and graceHighly developed people and business management skills, including payroll, rostering, cost control and expensesFlexibility to work varying shifts, including weekends and holidays.What we offer: Excellent Training and Development opportunitiesComplimentary Accommodation at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsCompetitive Salary, wages, and a comprehensive benefits packageIf you think you are a fit for this role, we look forward to receiving your application!Applicants must possess full Australian working rights for this role.We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that's you, we will contact you to set up a time to get to know each other.Salary: . Date posted: 04/12/2024 09:47 AM

Group & Event Planning Manager

Four Seasons Hotels and Resorts, Sydney, Any

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world - and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.What you will do:Liaise closely and directly with clients in the planning stages of conferences, social and corporate events and group accommodationWork closely with all key hotel operational departments to ensure service execution whilst groups and functions/events are in house and in turn ensuring the clients satisfactionFoster a strong working relationship with fellow sales and marketing team members to provide smooth and efficient planning in the lead up to conferences/events and group accommodationWork together with our on-site AV company to provide audio visual needs for conferences and events, as well as other outside suppliers and contractors engaged by the client or hotel to provide servicesCoordinate and negotiate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenuesBe proactive in upselling and maximizing revenue relating to conference, banqueting, and food and beverage servicesWhat you will bring:At least 2 years previous experience in an event planning role in a large hotel or function centre operationAble to prioritize and work through multiple files and tasks simultaneouslyStrong communication and attention to the finer details relating to planning and executing of events and group businessThe ability to forge strong connections and rapport with internal and external stakeholdersSolid local market knowledgeSound knowledge of computer systemsWhat we offer: Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesComplimentary Accommodation at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsCandidates will need the right to work in Australia.If you feel this is the role for you we would love to hear from you!Salary: . Date posted: 04/17/2024 09:57 AM