Overview of salaries statistics of the profession "Client Technical Support in Australia"

DescriptionOur Local Government client is seeking a suitable individual to fulfill the role of Environmental Officer – Technical in order to provide leadership and specialist advice to support the effective management of waste for Council.  Regular environmental inspections at Council’s sites forms a large part of the role.The role is scheduled to continue until end August, although is likely to extend for the right candidate.Specific ResponsibilitiesUndertake environmental and health and safety compliance audits and induction programs at waste management facilities, landfills and transfer stationsProvide leadership, motivation and guidance to achieve environmental outcomesAssist in the planning, management and delivery of civil, environmental and waste projectsPrepare and analyse projects briefs, work scopes, specifications and associated documentation for works and services by contractors and service providersImplement and coordinate a range of assigned technical projects aimed at improving effectiveness and efficiencies in waste disposal and re-use/recycling processes and methods usedAssist with the design, construction and operation of landfill systems (leachate, gas, waste cells) and infrastructure, including transfer stations, recycling facilities, temporary access roads, rehabilitation etc.Assist with the management of operations at the waste management facilities, including contractors, consultants and customer supportIdentify causes and research solutions regarding environmental issues, and liaise with all stakeholders to determine cost effective options for rectification, and manage procurement and delivery of these projectsUndertake assigned technical investigations and generate technical reports for managementEssential Skills, Experience & Qualifications:Degree in environmental science, environmental engineering or other relevant fieldDemonstrated relevant experience in a similar role or a role requiring a similar skill setDemonstrated ability in applying environmental waste management principles, standards and conceptsAbility to prepare and present clear, concise and accurate reports, including involving data collection and analysisExcellent time management skillsWell developed people and relationship skillsCurrent C class driver’s licence.Construction Induction Card competency that has been used or obtained within the past 2 years.Apply now, or for more information email [email protected].

Digital Performance Manager (DPM)About UsPais Digital is one of Australia’s most dynamic digital performance marketing and technology agencies, with a reputable history of success providing end-to-end data-driven digital strategy and execution across some of Australia’s renowned brands. The company has grown considerably over the past few years and works with clients both locally and internationally.At Pais Digital, we place a significant focus on culture, innovation and growth. We want our staff to enjoy our work environment and offer a clear progressive path, social calendar, and work/ life balance.The Pais Digital family is a fun, friendly, and easy-going savvy professionals. We’re looking for someone to compliment our dynamic team, seek out solutions when challenges arise, take constructive feedback well and add to our environment with attention to detail and a great sense of humour.You will join a best-in-class and fast-paced environment in the Sydney office, with the role reporting to the Head of Performance and will work closely with the broader digital and technical teams and client stakeholders to ensure the successful delivery of end-to-end digital strategy and execution for our clients.What are we looking for?• To become part of a passionate and highly technical digital performance team based in Sydney.• Have experience building and executing direct response campaigns whilst also having the ability to communicate performance outcomes and articulate business concepts.• A client facing digital marketing or direct response marketing and strategy background would be ideal, but also the ability to understand business goals and technical constraints.• You’ll be confident and have experience implementing digital marketing campaigns across social media, paid search, and display channels.• Track record of delivering continuous improvement through execution and being able to identify opportunities, but also management of digital marketing roadmaps and testing.• Team player who can work closely with cross functional teams collaboratively to deliver multi-channel strategy and outcomes.Responsibilities• Work closely with the Digital Performance Team with the day-to-day campaign strategy and management across our tier 1 client portfolio, providing great experience working with large ASX listed companies.• Implement digital marketing strategy across social media, paid search and display channels.• You will be comfortable analysing large data sets and have the ability to interpret this data into actionable insights.• You’ll be responsible for and take ownership of client servicing and campaign analysis to be able to provide user insights to improve campaign performance.• Coordinate with performance team to better understand client performance data and commercial growth opportunities.• Manage your own workflow and responses to ensure agreed deadlines are met, and we are aligning with specific service level agreements.• Coordinate and lead clients WIPS and quarterly business reviews to ensure campaign objective alignment and demonstrate commercial growth opportunities.• Manage and maintain client social content schedules, whilst working collaboratively with the wider digital team to identify new opportunities.• Develop yourself to be an expert in core digital technologies by gaining specialist accreditation, as well as developing a sound understanding of these digital technologies, tracking and technical troubleshooting across platforms.• Develop strong relationships with all stakeholders including clients and platform partners.• Contribute new content/ or creative ideas for digital campaigns and assist in the development and execution of A/B and multivariant testing initiatives.• Candidates must be flexible and a fast learner, whilst also be able to adapt as the roles requires and as the digital industry continues to change.• You’ll be responsible to stay at the forefront and knowledgeable of industry updates and best practises, and relaying knowledge to all relevant stakeholders.• Understand and work with stakeholders to balance priorities of the business with overall digital strategy.• Dedicated and demonstrate flexibility and agility to balance multiple projects, navigate through ambiguity and complexity to provide a clear path for opportunities that would benefit our customers• Results oriented, taking the initiative and ownership and makes things happen on time and with attention to detail• Strong interpersonal skills in order to establish quick rapport and build partnership relationships and work effectively with key stakeholders• You will have a real passion for delivering real commercial outcomes for clients• Preference for candidates with experience working in a fast-paced environment have attention to detail.Knowledge• Bachelor’s degree in either Business, Marketing, Communications, Commerce• Minimum 4 years post-degree experience in a related digital role at either a marketing agency or client-side marketing team• Experience developing and managing campaigns within Facebook, Instagram, TikTok, Pinterest, YouTube, LinkedIn, Google, and Microsoft advertising platforms.• Motivated self-start and able to deliver positive outcomes• A strong understanding of digital marketing channels and the industry’s technology landscape.• Ability to analyse data and deliver valuable insights• A high attention to detail with good organisational and project management skills• Strong written and oral communication skills• A self-starter who is not afraid of ambitious goals and targets• Proficient in MS Office, with particular emphasis on Excel, PowerPoint & Word.• Able to work independently and autonomously on projects as and when required• To be a team player, with a can-do attitude and the ability to collaborate with entire team• Experience in Adobe Creative Suite (Photoshop, InDesign, Illustrator) is desirable, but not essentialWhat can you expect from Pais Digital?• Pais Digital is a company that believes in work/life harmony and flexibility. We make sure we resource appropriately for the work we have, so you can enjoy life and experience fulfilment at work• Working with a passionate, highly technical, and agile team that is solely focused on driving real commercial outcomes for their clients.• We limit the number of clients you work with, giving you the headspace and support to increase profitable growth across your project portfolio and improve the bottom line of the organisations you work across• Join Australia’s most dynamic digital performance marketing and technology agency• Best-in-class learning and development support from day one• Regular team building and social events• An industry-competitive salary and benefits package, including company bonus.• Located in Bondi JunctionPais Digital is proud to be a diverse workplace. We are committed to diversity, inclusion and providing equal opportunities at all stages of the recruitment process.If this role sounds like you and you would like to know more, please apply today for a confidential discussion.Please note - only applicants with the right to live and work in Australia unrestricted should apply.

The key responsibilities for this role includeRecognising and interpreting different financial planning and budgeting techniques and their applicationIdentify and verify relevant financial and non-financial data, both past and projectedDevelop costing models to support activity-based funding requirementsRegularly advise and provide technical management accounting support for internal clientsResearch, prepare, and consolidate monthly financial analysis and reporting including identifying financial trends and variations, increasing costs, and exceptions.Assist budgeting managers and determining month-end accruals and prepayments between successive financial periodsProvide feedback to the finance function on behalf of the business unit by monitoring and assessing the effectiveness and efficiency of financial and accounting processes.To be successful in this role you will need to have:A good knowledge of financial models and experience in budgeting and forecastingDegree in accounting or Finance related courses CPA OR CA qualificationExperience in the public sector is preferred but not mandatory Experience using SAP, EXCEL

Convenient CBD Location with Working From Home Hybrid Flexibility |$140,000 - 150,000+ super (pending experience) Our client, a leading software platform for the property management industry, is on a mission to redefine industry standards through innovation. With a focus on fostering a culture of growth and empowerment, they're seeking a skilled Customer Support Group Manager to join their team.The main responsibilities will include but not limited to:Lead, organise, and inspire a growing Customer Support GroupPossess a problem-solving mindset and collaborate closely with operational, product and technical teams to enhance the customer product experience.Work with internal stakeholders to ensure continuous improvement in our customer service levelsThrive in cross-functional teams within a dynamic work environment.Serve as a mentor and escalation point for customer issues, ensuring swift and effective resolution.Foster a positive and vibrant culture within the support group.Analyse data trends to identify opportunities for efficiency improvements and establish internal feedback loops for ongoing enhancements.Develop and maintain reporting tools and dashboards to monitor activity, uncover trends, and provide insights for long-term solutions.Provide professional development, training, and mentorship to support team leads.Uphold and surpass customer expectations in alignment with our service level agreements.Define pathways for customers to self-serve, minimising the need for direct engagement, and take ownership of the support knowledge base.We're in search of a passionate and energetic Customer Support Group Manager to lead and scale a high-performing team dedicated to delivering world-class support to our diverse user base. You are an experienced technical leader with 5+ years of team management experience in fast-paced customer support environments across multiple levels. Championing a customer-centric approach, you strive for excellence in every interaction and have a proven track record in building and leading customer-facing support teams. Your strong leadership, problem-solving, and analytical skills, coupled with your ability to collaborate across teams, makes you an ideal candidate. Success in this role requires a knack for optimising processes, achieving KPIs, and leveraging data to drive superior outcomes for our customers. Additionally, your experience in providing quality support for both B2B and B2C SaaS and/or other technology platforms, along with your strong planning, organising, and conflict resolution skills, will be invaluable in maintaining a positive and vibrant culture within the support group.- Permanent Full-time Role- Dynamic, innovative and growing business- $140,000 - $150,000 + super (pending experience)- CBD Location with WFH options Hybrid

Lead the FM design strategy throughout project stages 1 to 3.Directly accountable for ensuring all FM requirements and concerns are thoroughly captured, incorporated, identified, and addressed during the design stage.Responsible for managing and owning the design review schedule, including coordination with various stakeholders.Ensure the availability of necessary resources to undertake the design reviews.Immediately upon joining, conduct a comprehensive review of the design team resources, including FTEs, SMP's, and service providers, and periodically reassess to maintain effectiveness.Work with procurement to identify top design companies with high qualifications to support FM design reviews, and produce a scope for engagement and on-boarding.Coordinate closely with the FM Technologies Director to ensure all FM technology requirements are integrated into the designs.Maintain strong collaboration with the project's Proponent and ensure close coordination with the Engineering & Technical Services Department (ETSD) for integrated design solution.Innovate in sustainable FM design, focusing on renewable energy integration, eco-friendly materials, and advanced waste management systems.The successful candidate will have a minimum of 20 years of relevant experience in FM sustainable design and management for large-scale, complex urban developments (from conceptualization to implementation), with at least 10 years in a strategic leadership role.Experience in overseeing projects in Saudi Arabia or the Middle East is highly desirable.

Oversee operational aspects of the Electrical Shop, ensuring efficient utilization of labor and material resources.Supervise electricians, ensuring compliance with codes and regulations while maintaining electrical integrity.Develop and nurture relationships with key customers, driving new business opportunities through proposal generation and contract negotiation.Coordinate with HQ departments for project estimation, pricing, and seamless execution of work orders.Maintain optimal material stock levels and produce regular reports on order intake, work progress, revenue, and margins.Holds an Electrical Engineering degree and has completed at least 4 years of apprenticeship as an Electrician/HV Fitter.Possesses Level 3 certifications in HV installations, inspection, testing, and certification of electrical installations.Demonstrates extensive experience in shop management and project estimation, preferably within the electrical industry.Exhibits strong technical proficiency in electrical systems, including indoor and outdoor switchgears, breakers, and power transformers up to 132kV.Displays excellent communication, negotiation, and sales skills, with a proven track record of fostering client relationships and driving business growth.Is adept at problem-solving, leadership, and strategic thinking, with a commitment to safety, quality, and continuous improvement.

DTM Australia Pty LtdJob Title: Graphic Designer, Full timeSalary: $70,000 AU $75,000 AU + Superannuation, Based on Skill & ExperienceWork Location: Sydney Office, 112/29 Smith St, Parramatta NSW 2150Job Description:• Design innovative, bespoke & captivating brand identities for a range of clients across multiple industries.• Think strategically to create aesthetic designs that are also practical, functional solutions for clients.• Work closely with the Lead Graphic Design amongst a team of collaborative and like-minded graphic designers.• Work alongside the Marketing team to obtain clear creative direction and deliver work that meets objectives.• Take design concepts through to the finished art stage for digital and print environments.• Take a project from consultation to presentation and manage client relationships and client expectations.• Manage and maintain website content and images.• Drive engagement across all social media platforms through the development and management of new stories in content creation.• Create and manage all visual communications within the business, including digital client presentations, signage and event invitations, advertising campaigns, portfolio presentations and brochures.• Film, photograph and edit digital content for various channels including social media, communications, digital marketing, engagement, EDM’s, website.• General digital support across the creative team and the business as a whole.• Determining the objectives and limitations through consultations with clients and stakeholders.• Conduct research and analyse functional communication needs.• Develop design concepts to effectively convey the intended message.• Create sketches, diagrams, illustrations, and layouts to illustrate design concepts.• Negotiate design solutions with clients, management, sales, and production teams.• Recommend suitable materials and media, balancing functionality and aesthetics for publication, delivery, or display purposes.Requirements- Qualifications and Skills:• Educational Background in Digital Design and Graphics and/or Marketing, Communications preferable.• 2+ years of experience in the relevant role• Minimum 2 years of experience managing social media to brand guidelines.• An overall great attitude with strong technical design skills and ability to work across the Adobe Creative Cloud suite of software.• Proven ability in creating bespoke & captivating brand identities.• Ability to design aesthetic, practical & functional creative solutions for a range of different industries.• Proven ability in client relationship management, strong interpersonal communication skills and an energetic personality• Impeccable time management skills with the ability to multitask, and successfully manage multiple projects on a similar timeline.• Demonstrated ability to create formalised digital content plans and social media campaigns.• Proactive, motivated worker with ability to work independently and in collaborative projects.• Sound understanding of the current and future digital landscapes eg. social media, email marketing, programmatic, native ads.• Ability to use data and analytics tools eg. Google Analytics.• Creative, target focused, organised, an eye for detail, adaptable and independent.• Excellent communication, copywriting, and proofing skills.Please send your CV to

The key responsibilities will include:Building relationships with internal & external stakeholders to understand and deliver university business requirements.Coordinate system analysis and develop specifications to support business processes and technical implementations.Draft cost-effective business cases and solution proposals.Research and implement system-based processes for efficiency, such as cloud migration.Manage system upgrades, ensuring seamless coordination among internal teams, clients, and vendors.Stay updated on technical impacts of regulatory changes, addressing privacy and cyber-security implications.Manage functional testing and coordinate user acceptance testing to meet deadlines.Implement new system-based procedures to enhance team effectiveness.The ideal candidate should possess:A tertiary qualification or least three years of relevant & equivalent experience.High-level analytical skills and expertise in university enterprise applications such as Technology One Student System, Blackboard, or Dynamics 365.Ability to work with data analysis tools and develop reports, dashboards, and data models.Strong interpersonal and written communication skills, stakeholder management, and a commitment to cultural diversity and workplace principles.Expertise in Ci & CiA platforms (desired)Prior experience in the higher education sector (desired)

Reporting to HSE ManagerHobart CBD LocationSite based roleYour new company Hays are working with a Tasmanian organisation in their search for a HSE Supervisor to join them on a permanent basis. Your new role Based in Hobart and reporting into the HSE Manager, you'll be providing guidance and advice to internal and external stakeholders on safe work practices and return to work activities. You will also work on policies, training, reducing workplace hazards and risks all surrounding workplace health and safety, across the organisation. The right person for this role is a collaborative worker who will take on board concerns and ways of working from leaders, managers and workers to be able to appropriately identify, develop and then maintain best HSE practices. For this exact point, you will also be a great communicator. The Tassie based teams within this organisation really emulate a family feel amongst the team and the managers have a real sense of care for their teams. They are looking for someone who holds a balance of both technical capability but also personable approach. What you'll need to succeed You will hold certification in Workplace Health & Safety and/or have proven work experience. As well as being a collaborative worker, you will have the ability to form working relationships with people across the organisation. You need to hold a strong work ethic but also be personable to be able to work with stakeholders. An essential requirement for this role is that you have worked on a site based workplace within your work history. What you'll get in return Work/life balance is very much available and present in the teams in terms of needing to have flex hours. The current project is based in the CBD so parking is available at the main office and the project team all park there and walk to the project together most days. You'll receive a great salary package, excellent working conditions and the opportunity to work within a large organisation of professionals. Our client is happy to offer flexibility when required to candidates.

Key ResponsibilitiesProvide strategic leadership and guidance to the Service Team to ensure their ongoing performance meets the objectives of the organization.Process an ability to lead nurture and develop a team of true professionals, while also maintaining an existing client base.Offer exceptional interpersonal, management and relationship building skills, underpinned by keen business sense and commercial acumen.Building an outstanding work ethic with your team of technicians and back-office personnel showing your commitment that you are working as hard or harder than they are expected to work, garnering respect.Develop a team of professionals in the Australian and New Zealand Service business.Determining, implementing, and monitoring strategies, policies, and plans.Interpreting plans, drawings, and specifications, and providing advice on service methods and procedures to achieve customer satisfaction.Establishing service schedules and budgets.Ensuring conformity with specifications and plans, and with laws, regulations, and safety standards.Ensuring service standards of quality, cost, safety, timeliness, and performance are observed.Overseeing maintenance requirements to optimise efficiency.Liaising with marketing department and other managers regarding service growth plans to ensure plans are in-line with the overall strategy of the company.Maintaining the standards of service of highly technical products.Attend and participate in management meetings.Key Performance Indicators (KPI) Achieving service sales targets monthly, ensuring the department is always profitable.Managing key customer relationships while maintaining and fostering growth.Prepare accurate estimate worksheets, presentations, quotations and contracts for customers.Exceptional at planning and organising a diverse group of people in a head office environment along with remote working people across Australia and New Zealand.Adapt to market changes quickly while keeping an open mind to learning innovative ideas to help you and your team grown and be more efficient and successful.Be able to lead and develop a team of true professionals.Offer exceptional interpersonal, management and relationship building skills, underpinned by keen business sense and commercial acumen.Possess good selling and management skills to project the benefits of the brand.Critically important to be able to communicate with all customers.Be able to adapt to new ideas quickly, have an open mind and adapt/change with the times. You will want to learn and understand and see how new ideas and processes can help you and your team be more efficient.You will need to ensure that you quickly gain the respect of your employees, while setting high expectations for yourself and those around you and not allow for mediocrity within your team, ensuring they all follow the basic rules.Ensure that you have a well-managed service team that is well-organized, efficient and have employees that are confident and welcoming to internal and external customers.Performance Measures Achieve and exceed sales, unit, and gross profit targets.Conversion rate of prospect to customer and quotation to sale.Competitor awareness.Accuracy & timing of quotations.Major account maintenance.Database upkeep.Product Management; support to service.Exceed service sales targets.Maintaining a solid network of technical and sales support via the training programs.Qualifications and ExperienceTertiary qualifications in service management, engineering or equivalent.Minimum of 5 -7 years' experience in appropriate environment.Knowledge of current market trends and best practices.Experience with SAP CRM or other database CRM systems.Computer literate in Microsoft Office products; Word, PowerPoint and Excel.Leading and CoachingEnsure the technical team process the required skills when the company launch new products in conjunction with overseas and local colleagues.Ensure technical training of service personnel are up-to-date to enable them to promote and service all products.Have outstanding work ethic and commitment to the position - your team will need to feel that you are working as hard or harder than they are expected to work, garnering respect.Foster a well-managed service team that is well-organized, efficient and have employees that are confident and welcoming to internal and external customers.Recognizing staff strengths and areas for improvement.Communicating high expectations to the team.Motivating and empowering staff through coaching and mentoring.Promoting achievements and providing honest feedback and guidance.Providing clear directions.Provide strategic leadership and guidance to the Service Team to ensure their ongoing performance meets the objectives of the organization.Process an ability to lead nurture and develop a team of true professionals, while also maintaining an existing client base.Offer exceptional interpersonal, management and relationship building skills, underpinned by keen business sense and commercial acumen.Attributes Well organizedPositiveCommon senseSelf-motivatedAble to take initiativeBehavioral SkillsAbility to manage people of diverse cultures, align and coordinate business processes and implement reporting systems that ultimately drive turnover to full potential.Establish a solid network of technical and sales support including training programs.Advise and liase with all stakeholders on the successful implementation of SAP processes and procedures.Support and promote brand image and increase market share to continuously improve productivityMust have confidence and show humility.Possess resilience, positive mental attitude to work and life, proactive at all times, sound problem solving ability (attention to detail, analytical and process driven), unquestionable emotional control (maturity).Demonstrate the necessary knowledge, skills and leadership qualities.Relationship buildingHave the respect of your employees, while setting high expectations for yourself and those around you, not allowing for mediocrity within your team, ensuring they all follow the basic rules.Work closely with the Business Unit Managers, Product Managers, and others where applicable to meet the objectives set for the organization.Leadership Team.Team player.

​Permanent full-time role | Based in Adelaide CBD | $65K - $75K + salary packageBe an integral team member | Provide admin support to business services team Professional development, collaborative culture & career progression available About the CompanyLocated in Adelaide CBD, our client offers professional advisory services with established offices in Australia, USA and Europe. It’s core values to promote values and train quality driven people who are motivated by providing exceptional client services. About the RoleAs the Team Assistant, you will work in a close-knit team of 25 staff members and will be responsible for providing administrative support to the business services team. DutiesMaintain client files, prepare correspondence and documentationManage correspondence and documentation for the ATOPlan and coordinate meetings, training sessions, events and travel Prepare fees and client invoicingSupport with induction activities for new staff membersSkills & ExperienceBackground in administration support ideally within professional services environment High level of communications and interpersonal skills Intermediate systems and database knowledge High attention to detail and ability to prioritise Culture & BenefitsCollaborative and supportive team Opportunity to build your technical and administrative skillsHealthy work life balance and promotion of health and wellbeing, with active social activities How to ApplyClick APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Julie Rawley quoting reference number JO-2311-8896. Telephone enquiries are welcome on (08) 8100 8873.

My client is seeking a skilled Desktop Support/Field Service Technician to join our team. In this role, you will be responsible for providing on-site technical support to the CEO and services for Mac devices and systems. The role includes installations, repairs, upgrades, and maintenance tasks, ensuring that users have optimal performance and functionality. The ideal candidate will have a strong background in Mac hardware and software troubleshooting, excellent customer service skills, and the ability to work independently in diverse environments.Install, configure, and upgrade Mac operating systems and software applications.Perform hardware repairs and replacements, including components such as logic boards, SSDs, displays, and batteries.Troubleshoot network connectivity issues and resolve software conflicts.Provide training and guidance to end-users on Mac usage, best practices, and troubleshooting techniques.Document all service activities, including findings, actions taken, and solutions implemented.Collaborate with internal teams to escalate complex technical issues and facilitate timely resolutions.Maintain accurate inventory records of spare parts and equipment.Adhere to safety protocols and guidelines while working on-site.Continuously update technical knowledge and skills to stay abreast of new Mac technologies and advancements.